All physical goods are shipped based on the method you select at checkout. I try to ship an item no later than 2 days after purchase unless the item is a PRE-ORDER. I ship all items in either upcycled packaging or with Eco-Enclose mailers. You can read more about my efforts to keep shipping sustainable HERE.
If you have ordered a digital download, I am unable to offer you a refund. If you have ordered a physical item and that item has arrived to you damaged or has been lost in the mail, then I am able to refund you for the cost of your order. Simply contact me via email at firstname.lastname@example.org