FAQs

Ordering

How do I know which size will fit me best?

We don't do vanity sizing here at Untitled Thoughts, so you may find that whatever size you generally wear at other brands is different here. Not to worry! We provide detailed information for finding your perfect size on our Fitting & Sizes page. If you’re still a little unsure, just ask us! Our team knows how each garment fits and can give you great feedback at info@untitledthoughts.com.

 

The item I want says it’s Out of Stock. When will it become available again?

Because of the way we source our fabrics and produce our clothing, many items are limited and become out of stock quickly. Contact info@untitledthoughts.com to add the item to your wishlist and we will contact you if and when the style you want is available again.

What if something I ordered arrived damaged?

Oh no! That's not what we like to hear! Contact us right away at returns@untitledthoughts.com or 504.338.9597. We will cover the cost of returning your item to us so it can be repaired, replaced, or refunded.

 

Returns

How do I return something from my order?

Due to the nature of the majority of our products being custom made uniquely for you, we generally cannot accept returns. However, if an item arrives damaged or does not fit the way we have guaranteed, please contact us immediately at returns@untitledthoughts.com and we will be sure to repair, replace, or refund you for your order. 

How long does it take to process a return?

If a return is made, please allow 5-10 business days for your return to be processed and completed. Your refund will be credited to the same card used to make the original purchase. Someone from our staff will notify you via email when your return package is received and your refund or web credit has been processed.

How can I do an exchange?

We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund and place a new order.

 

Shipping

How much does shipping cost?

So… we're not fans of flat rate shipping charges. We believe it is unfair to ask every customer to pay the same price in shipping for a variety of products. So, we have decided to offer Free, Standard shipping on all US Based Orders. We want you to be able to love your new piece, not fret over how much it'll cost to get to your doorstep!*

If you need your item(s) sooner, please selected the expedited shipping option (for U.S. customers only).

*All international orders receive a discounted flat rate. 

Do you have alternative shipping methods to standard, priority, & NDA?

We currently only offer three shipping methods through USPS (standard, priority, and next-day). If none of these methods work for you, please contact info@untitledthoughts.com or 504.338.9597 to discuss alternatives.

Can you ship to PO boxes?

Sorry, we are not able to ship to P.O. boxes. If you list a P.O. box as your shipping method, you will be contacted for an alternative address.

 

International Customers

Do you accept orders from international customers?

Of course! We accept credit cards from around the world and offer reduced rate shipping on all international orders! 

How do I return an internationally shipped order?

US Customs laws prevent us from providing shipping labels for overseas returns. Ship your return back to us however is most convenient for you to the address on our “Contact Us” page.

Does shipping include customs, duties, and/or taxes required by my country?

We provide a reduced shipping  rate for your order; Unfortunately, we do not cover the cost of customs, duties, or taxes. These fees are out of our control and vary by country. They are the responsibility of the customer and due upon receipt of your package.

General

I am a current student and doing research on sustainable companies. Can I interview someone at Untitled Thoughts about your business?

Thank you for your interest in our company! We will try our best to answer any questions you may have. Send any questions to brittani@untitledthoughts.com

Who can I contact about wholesale inquiries?

If you are interested in carrying our product, please email brittani@untitledthoughts.com and someone will contact you about a possible collaboration with your boutique <3